Deposit & Refund Policy
Introduction
This policy covers deposits, return conditions, manufacturer defects, support, and electronic acceptance. Review it before placing an order, reserving a trailer, or submitting a deposit.
Deposit Policy
A deposit is required to reserve a trailer, initiate a custom build, or secure a specific inventory unit.
All deposits are NON-REFUNDABLE.
By submitting a deposit, the customer acknowledges and agrees that:
- —The deposit secures inventory, production scheduling, administrative processing, and associated business costs.
- —The deposit reserves the selected trailer configuration and may prevent the unit from being sold to another customer.
- —Deposits are not eligible for cancellation refunds, chargebacks, reversals, or reimbursement once processed.
Important Notice: By submitting a deposit, you acknowledge that deposits are non-refundable and that you have reviewed and accepted this policy.
Return Policy
All purchases from Solva Trailer Solutions are final. We do not accept returns. Once a trailer leaves our premises, it is no longer considered new and cannot be returned.
Manufacturer Defects & Warranty Claims
Solva Trailer Solutions serves as a dealer and sales provider. We do not manufacture trailers.
Any manufacturer defects, warranty claims, workmanship concerns, material failures, or factory-related issues are the responsibility of the trailer manufacturer. Customers experiencing manufacturer-related concerns should contact the trailer manufacturer directly regarding:
- —Warranty assistance and repair authorization
- —Reimbursement eligibility
- —Defect resolution or other manufacturer obligations
The manufacturer's name is listed on the Manufacturer's Statement of Origin (MSO) provided with every trailer purchase.
Customer Service Commitment
If you believe your trailer contains a manufacturing defect, our team will help direct you to the appropriate manufacturer contact information whenever possible.
Customer Support
Solva Trailer Solutions provides support before, during, and after your purchase.
If you have questions regarding your order, delivery, documentation, trailer specifications, or warranty procedures, please contact our support team for assistance.
We will make every reasonable effort to help facilitate communication between customers and manufacturers when needed.
Policy Acceptance
Before any deposit or purchase can be completed, customers must acknowledge and agree to this Deposit & Refund Policy.
Policy acceptance is recorded electronically and retained with the associated order for verification and recordkeeping purposes. The acceptance log includes customer name, email, phone number, IP address, timestamp, policy version, deposit amount, and trailer configuration details.
Solva Trailer Solutions · Policy Version 1.0
Effective June 1, 2026